HOW DO I MAKE A PURCHASE?

Making a purchase is easy. Select your preferred product and size, then click “Add to Cart.” When you are ready to order, proceed to checkout and follow the instructions to enter your shipping details and complete your payment.

If you need assistance with your purchase, please contact us at support@kangoosport.com.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

Product and size availability is displayed on the relevant product page. If a size or variant cannot be selected or added to your cart, it may be unavailable.

For questions about availability, please contact support@kangoosport.com.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT KANGOOSPORT.COM?

We take reasonable measures to protect our store and customer transactions. Payments are processed through the payment methods and providers available at checkout. Payment providers may use security checks and fraud-prevention measures to help protect transactions.

No online transaction or electronic transmission can be guaranteed to be completely secure.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After placing your order successfully, you should receive an order confirmation email containing information such as your order number and order details.

Please make sure your email address is entered correctly at checkout and check your spam or junk folder if you cannot find the confirmation email.

Your order will be processed after the payment has been authorized and the necessary order details have been confirmed.

IS SHIPPING FREE?

Standard shipping is $7.99 for eligible orders. We offer free standard shipping on orders with a merchandise subtotal over $69, subject to destination eligibility and the shipping terms shown at checkout.

We may also offer free shipping through a Buy 2 promotion on eligible products. Please check the relevant product page or promotional terms for applicable products, destinations, and conditions.

The final shipping fee will be displayed at checkout before payment.

WHY IS MY ORDER SHIPPED IN DIFFERENT PACKAGES?

If your order contains multiple items, they may be shipped in separate packages depending on product availability, warehouse location, and fulfillment arrangements.

If an item requires additional processing time or is temporarily unavailable, we may ship available items first and send the remaining items separately to avoid unnecessary delays.

When tracking information is available, you may receive separate tracking details for each shipment.

WHEN WILL I RECEIVE MY ORDER?

Our estimated order processing time is 1–3 business days. After dispatch, estimated shipping time is generally 7–15 business days.

Delivery times may vary depending on the destination, product availability, carrier operations, customs procedures, and other circumstances beyond our control.

Once your order has shipped, please refer to your shipping confirmation and available tracking information for updates.

WHAT IF MY ORDER IS DELAYED OR LOST IN THE MAIL?

If your order appears significantly delayed, tracking information stops updating for an extended period, or your package appears to be lost, please contact us at support@kangoosport.com with your order number and tracking details.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue and determine a suitable resolution under our policies and applicable law.

Depending on the circumstances, a resolution may include a replacement or refund. Please see our Return and Refund Policy for more information.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

All prices displayed on our website are listed in USD. Orders are shipped on a Delivered Duty Paid (DDP) basis, meaning that applicable import duties and taxes are covered by us.

You will not be required to pay additional import duties or taxes upon delivery. Please note that customs clearance procedures may occasionally cause shipping delays beyond our control.

This policy concerns applicable import duties and taxes and does not necessarily mean that every form of sales tax or VAT in every jurisdiction is included in the displayed price.

HOW DO I RETURN AN ITEM?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to our policy and applicable law.

For standard change-of-mind returns, items must generally be unworn or unused, with original tags and packaging where reasonably applicable. Return shipping costs for buyer-related returns are the customer's responsibility.

If an item arrives defective, damaged, incorrect, or materially different from its description, please contact us. We will review the issue and cover reasonable return shipping costs where the issue is confirmed to be our responsibility.

For complete details, please read our Return and Refund Policy.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We respect your privacy and take reasonable measures to protect your personal information. When you shop with Kangoosport, we may collect and use information such as your contact details, shipping and billing information, order details, and browsing activity to process orders, arrange deliveries, provide customer support, maintain website security, and improve our services.

To operate our store, we may share relevant information with Shopify and the payment, shipping, fulfillment, analytics, or advertising service providers we use, where necessary and in accordance with applicable law. These providers may process information under their own privacy policies and applicable contractual obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website or electronic transmission can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights to access, correct, or delete your personal information, or to opt out of certain data-sharing or targeted advertising activities.

For more information about the information we collect, how we use and disclose it, cookies, data retention, and your privacy rights, please read our Privacy Policy.

If you have questions or wish to submit a privacy request, please contact us at support@kangoosport.com.

HOW DO I CONTACT CUSTOMER CARE?