IS SHIPPING FREE?

Standard shipping is $7.99 for eligible orders. We offer free standard shipping on orders with a merchandise subtotal over $69, subject to the applicable shipping terms and destination eligibility.

We may also offer free shipping on eligible products through our Buy 2, Get Free Shipping promotion. Please check the relevant product page or promotional terms for eligibility.

The final shipping fee will be displayed at checkout before payment.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If your order contains multiple items, they may be shipped in separate packages depending on product availability, warehouse location, and fulfillment arrangements.

If an item is temporarily out of stock or requires additional processing time, we may ship the available items first and send the remaining items separately to avoid unnecessary delays.

When tracking information is available, you may receive separate tracking details for each shipment.

WHEN WILL I RECEIVE MY ORDER?

Our estimated order processing time is 1–3 business days. After dispatch, estimated shipping time is generally 7–15 business days.

Delivery times may vary depending on the destination, product availability, carrier operations, customs procedures, and other circumstances beyond our control.

For U.S. orders, delivery estimates may vary by product and destination. Please refer to the shipping information provided at checkout and any tracking updates for the latest information.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

If your order appears significantly delayed, tracking information stops updating for an extended period, or your package appears to be lost, please contact us at support@kangoosport.com with your order number and tracking details.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution based on the circumstances and our Shipping, Return, and Refund Policies.

Where a shipment is confirmed lost or otherwise qualifies for a remedy, we may arrange a replacement or refund, as appropriate under our policies and applicable law.

Customs inspections, carrier disruptions, and other delivery issues may occasionally cause delays. Please contact us before assuming that a package is lost.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

All prices displayed on our website are listed in USD. Orders are shipped on a Delivered Duty Paid (DDP) basis, meaning that applicable import duties and taxes are covered by us.

You will not be required to pay additional import duties or taxes upon delivery. Please note that customs clearance procedures may occasionally cause shipping delays beyond our control.

This policy concerns applicable import duties and taxes and does not necessarily mean that every form of sales tax or VAT in every jurisdiction is included in the displayed price.

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with original tags attached and in its original packaging, where reasonably applicable. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@kangoosport.com. If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Please do not send items back before requesting and receiving return authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Buyer-Related Returns

Customers are responsible for return shipping costs when a return is requested for reasons unrelated to a product defect or an error on our part, including:

• Choosing the wrong size or color.
• Ordering the wrong item by mistake.
• Changing your mind or no longer wanting the item.
• Deciding that the item does not meet your personal preferences, expectations, or styling needs, provided the item matches its description and has no defect.
• Other personal reasons unrelated to a product defect or an error on our part.

For buyer-related returns, customers are responsible for arranging and paying for return shipping unless otherwise agreed by us or required by applicable law.

Original shipping charges, if any, are non-refundable unless required by applicable law or otherwise stated in our shipping or refund policy.

Seller-Related Issues

We will cover reasonable return shipping costs when a return is necessary because of an error on our part, including:

• Receiving an incorrect item, size, color, or product variant compared with the order placed.
• Receiving an item that is defective or damaged upon arrival.
• Receiving an item that materially differs from its product description or specifications.
• Other confirmed fulfillment errors attributable to us.

Please contact us at support@kangoosport.com before returning an item. We may ask you to provide your order number, photos, or other evidence of the issue so we can assess the request and provide the appropriate return instructions.

If the issue is confirmed to be our responsibility, we will cover reasonable return shipping costs and provide an appropriate resolution in accordance with applicable law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at support@kangoosport.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photos where appropriate.

We will review your claim and provide a suitable resolution, which may include a replacement, repair, refund, or return at our expense, as appropriate under applicable law.

Claims involving damaged, defective, or incorrect items will be reviewed separately from standard change-of-mind returns.

Exceptions and Non-Returnable Items

Certain items may not be eligible for standard change-of-mind returns, including:

• Personalized or custom-made products that are not eligible for return under applicable law.
• Perishable goods, where applicable.
• Personal care products that cannot be returned for hygiene or safety reasons, where applicable.
• Hazardous materials, flammable liquids, or gases, where applicable.
• Gift cards and items clearly marked as final sale, subject to applicable law.

These restrictions do not limit any mandatory rights you may have regarding defective, damaged, incorrect, or misdescribed products.

If you have questions about whether a specific item is eligible for return, please contact support@kangoosport.com before sending it back.

Exchanges

If you would like a different size, color, or item for personal preference, the standard return shipping rules for buyer-related returns apply.

The fastest way to obtain a different item may be to return the eligible item and, once your return is approved, place a separate order for the replacement.

If an exchange is required because we sent an incorrect or defective item, we will cover reasonable return shipping costs and work with you to arrange an appropriate replacement or other resolution.

All exchanges are subject to product availability.

Refunds

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank, credit card company, or payment provider.

Any refund of original shipping charges or other fees will be handled according to the reason for the return and applicable law.

For buyer-related returns, return shipping costs remain the customer's responsibility unless otherwise required by law or expressly agreed by us.

For confirmed seller-related issues, reasonable return shipping costs will be covered by us.

How to Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer support team:

Email: support@kangoosport.com

Please include your order number in your message so we can assist you more efficiently.